258. MAKING A COMPLAINT - What Complaining Tells Us About Those We Complain To

“Complaints are important in any honest endeavour. A willingness to openness to being told that the thing you’re trying to do is not working and needs to be improved. An honest endeavour wants to hear its complaints because it wants to meet its objectives. It wants to fix those things being complained about.“

Read More

151. INSTITUTIONALLY AFRAID - On The Importance Of Acknowledging Institutional Prejudice

“When we refuse, as Rowley has, to acknowledge the institutional nature - the structural nature - of the racism (and misogyny and homophobia) that permeates an organisation we are refusing to fully grasp the nature of the problem, or fully see what such prejudice looks and feels like for those who experience it.“

Read More